Customer Support
We support what we sell. Reach us by email, phone or through the customer portal.
Monitored during business hours (Central Time), Monday–Friday. Include your order or invoice number for fastest service.
Customer portal
Open a ticket, download invoices, check payment status and manage subscriptions.
Open a support ticketCommon questions
How do I pay an invoice?
Use the Pay Invoice page with your invoice number and the email on the account. You can pay by card (when available), ACH bank transfer or by mailing a check payable to QBDesktopCloud to Zedhost Cloud Solutions LLC, P.O. Box 491, Skokie, Illinois 60076.
When will my order be fulfilled?
Orders are fulfilled after payment clears. Card payments clear immediately; ACH and check payments are confirmed by our finance team and you receive an email at every step.
How do I access my hosted desktop?
Access details appear under Hosting in your portal once your environment is provisioned, and are emailed to the account address.
How do I cancel a subscription?
From Subscriptions in your portal you can request cancellation; service continues to the end of the paid period per our Subscription Terms.
Ready to move your accounting workload to the cloud?
Tell us which applications you run and how many people need access. We'll size a plan, quote it in writing, and schedule a migration window that doesn't collide with month-end or tax season.