Refund Policy

This Refund Policy applies to purchases from Zedhost Cloud Solutions LLC (dba QBDesktopCloud). Because our products include hosted services, managed IT and hardware, refund terms differ by product type.

1. New hosting orders — 14-day money-back window

If a new hosting subscription is not right for you, cancel within 14 days of activation for a full refund of the first term, provided the environment has not been used for production data beyond initial setup and migration testing.

2. Cloud hosting and subscriptions after 14 days

After the 14-day window, subscriptions are non-refundable for the current billing period; you may cancel at any time and service continues to the end of the paid period. Renewal charges are not refundable except where the renewal was charged after a cancellation request was submitted before the renewal date.

3. Hardware

Unopened hardware in original packaging may be returned within 30 days of delivery for a refund less any restocking fee charged by our distributor (typically 15%) and less original shipping costs. Opened or configured hardware and special-order items are not returnable except for defects, which are handled under the manufacturer's warranty. Contact us for a return authorization before shipping anything back.

4. Services

Fixed-price services that have not yet started may be cancelled for a full refund. Services already performed are billed for the work completed; any prepaid unused portion is refunded.

5. Quotes converted to orders

Orders created from an accepted quote follow the refund terms of the product types they contain and any additional terms stated on the quote.

6. How refunds are issued

Card payments are refunded to the original card through our payment processor. ACH and check payments are refunded by ACH credit or company check within 10 business days of approval. Every refund creates a refund record with a reference number, and you receive an email confirming the amount and method. Partial refunds are supported.

7. Cancelled orders and voids

If a card authorization is voided before settlement, no charge appears on your statement (a temporary hold may remain for a few days depending on your bank). Orders awaiting ACH or check payment can be cancelled at no charge before payment is received.

8. Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved faster directly. We retain transaction evidence (order details, invoice, acknowledgment record, IP and device data, and email history) and will provide it to the processor in the event of a dispute.

9. Requesting a refund

Email support@zedhostcloud.com or open a ticket in the customer portal with your order or invoice number and the reason. Refund requests are reviewed by our finance team within two business days.