Subscription Terms

These Subscription Terms apply to any recurring service purchased from Zedhost Cloud Solutions LLC (dba QBDesktopCloud), including cloud hosting plans and subscription software licenses. They supplement the Terms of Service.

1. Term and renewal

Subscriptions are billed in advance for the billing cycle shown on the product (monthly, quarterly or annual). The subscription starts when the first payment is received and renews automatically at the end of each billing period for a further period of the same length unless cancelled as described below.

2. Renewal invoices and reminders

We email a renewal reminder before each renewal date and issue a renewal invoice on the renewal date. Where a card is on file and card payments are enabled, the renewal is charged automatically; otherwise the invoice is payable by card, ACH or check through the secure payment page. Invoices unpaid after the due date are marked overdue and a reminder is sent.

3. Late payment, suspension and expiration

If a renewal invoice remains unpaid for 10 days after the renewal date the subscription is marked past due and hosted services may be suspended (access disabled; data retained). If it remains unpaid for 30 days after the renewal date the subscription expires and hosted accounts are terminated; data may be deleted 30 days after termination. Reactivation after suspension requires payment of the outstanding invoice.

4. Cancellation

You may cancel at any time from the customer portal or by emailing support@zedhostcloud.com. Cancellation takes effect at the end of the current paid period; you retain access until then. Refunds are governed by the Refund Policy.

5. Changes to plans and quantities

You may upgrade, downgrade or change the number of users by contacting support. Changes take effect on the next renewal unless we agree otherwise; mid-period upgrades may be invoiced pro rata.

6. Price changes

We may change subscription prices with at least 30 days' notice by email before the renewal at which the new price applies. If you do not agree, cancel before that renewal date.

7. Payment method changes

You may change the payment method used for renewals in the portal or by contacting support. A returned ACH or dishonored check on a renewal is treated as non-payment under section 3.

8. Records

Each subscription has a subscription number, and every activation, renewal, change, pause, suspension and cancellation is recorded and visible in your portal.