Hosting Terms

These Hosting Terms govern cloud hosting and hosted desktop services provided by Zedhost Cloud Solutions LLC (dba QBDesktopCloud). They supplement the Terms of Service, Subscription Terms and Acceptable Use Policy.

1. Service description

We provide access to hosted Windows desktop or server environments on which your licensed accounting and business applications are installed and maintained. Each plan specifies the included users and storage. Access is by remote desktop or browser using individual user credentials that we issue.

2. Provisioning

Accounts are provisioned after the first payment is received, normally within one business day. We install the applications listed on your order, migrate the data you provide (see Migration), and deliver access details through the customer portal and email.

3. Your software licenses

You must hold valid licenses for all software installed in your hosted environment, whether purchased from us or elsewhere, and comply with the publisher's terms, including any restrictions on hosting. We may require proof of license.

4. Availability and maintenance

We target 99.5% monthly availability of the hosted environment, excluding scheduled maintenance (announced at least 24 hours in advance and normally performed outside Central Time business hours), emergencies, and causes outside our control such as internet outages at your location or publisher software defects. If availability in a month falls below 99.5% due to our fault, you may request a credit of 5% of that month's hosting fee for each full percentage point below the target, up to 50% of the monthly fee, by contacting support within 30 days.

5. Backups

We perform nightly backups of the hosted environment and retain multiple restore points. Restores are performed on request through support. Backups are a safeguard, not a substitute for your own periodic exports of critical data; you remain responsible for verifying your data.

6. Security

We maintain encrypted connections, patched and monitored servers, endpoint protection and individual user credentials. You are responsible for safeguarding credentials, for your users' actions, and for maintaining appropriate security on the devices used to access the service. Notify us immediately of suspected unauthorized access.

7. Data ownership and confidentiality

Your data remains yours. We access it only to provide support, maintenance and backups, or as required by law, and we keep it confidential.

8. Migration

Migration of data into the hosted environment is included at onboarding as described on your order. Migration out (return of your data on cancellation) is available on request; we will provide a copy of your company files and data within 10 business days of a request made before termination.

9. Suspension and termination

We may suspend access for non-payment (per the Subscription Terms) or for violations of the Acceptable Use Policy. On termination, data is retained for 30 days and then deleted unless you request an export within that period.

10. Support

Hosting support (access, performance, printing, application installation, backups and restores) is included and provided during business hours, Central Time. Application-level support for the accounting software itself is provided by the publisher.