Privacy Policy

This Privacy Policy explains how Zedhost Cloud Solutions LLC, dba QBDesktopCloud, collects, uses, shares and protects information when you visit https://zedhostcloud.com, purchase products or services, use the customer portal, or contact us.

1. Information we collect

• Information you provide: name, company, email address, phone number, billing address, account password (stored only as a one-way hash), messages you send us, support tickets, quote requests and the electronic signature/acknowledgment you provide when placing an order or making a payment.
• Order and payment information: the products you buy, prices, invoices, payment method chosen, check numbers and ACH references recorded by our finance team, and the status of each payment. We do not collect or store full card numbers, CVV codes or bank account/routing numbers on our systems. Card details, when card payments are enabled, are entered into a form that transmits them directly to our payment processor (Authorize.Net), which returns only a token, the card brand and the last four digits.
• Transaction evidence: when you place an order or submit a payment we record your IP address, browser and version, operating system, device type, referring page, browser time zone, session identifier and the date and time of your acknowledgment. This is retained as a record of the transaction and for fraud prevention and dispute resolution.
• Automatically collected information: standard server logs (IP address, requested pages, user agent, timestamps) and strictly necessary cookies used to keep you signed in and to protect forms against forgery. We do not use advertising cookies or third-party tracking pixels.

2. How we use information

• To process orders, issue invoices and receipts, provision hosting services and deliver hardware.
• To process and confirm payments and to notify you of payment status changes by email.
• To provide customer support and respond to quote requests.
• To manage subscriptions, renewals and reminders.
• To maintain accounting records, prevent fraud, document transaction authorization and respond to payment disputes or chargebacks.
• To secure our website and portal (login throttling, audit logging).
• To comply with legal obligations.

3. Emails

We send transactional emails relating to your account, orders, invoices, payments and subscriptions from support@zedhostcloud.com. These messages are part of the service and cannot be opted out of while you have open orders or active subscriptions. We do not send marketing email without your consent.

3A. Phone calls and text messages

If you give us your phone number, we may call or text you about your orders, invoices, payments, hosting services and support requests, and to reply when you contact us. We use your number for these purposes only. We do not send marketing text messages and we do not use purchased or third-party contact lists.

Message frequency varies. Message and data rates may apply. To stop text messages, reply STOP to any message. To stop calls, tell us on a call or email support@zedhostcloud.com, and we will add your number to our do-not-contact list and stop contacting you that way. For help, reply HELP or email us at the same address.

Some calls may be recorded for quality and record-keeping. We will tell you at the start of the call, and you may ask us not to record or to end the call.

We do not share phone numbers or text-message opt-in information with third parties or affiliates for their marketing or promotional purposes. Our phone service provider handles calls and messages only to deliver them on our behalf.

4. How we share information

We share information only as needed to operate the business: with our payment processor (for card transactions), with hardware distributors when required to fulfil an order, with our hosting infrastructure providers, with our phone service provider (to place and receive calls and messages), with our accountants or legal advisers, and with law enforcement or courts when legally required. We do not sell or rent personal information.

5. Data retention

Order, invoice, payment and transaction-evidence records are retained for as long as needed for accounting, tax and dispute purposes (generally seven years). Account information is retained while your account is active and for a reasonable period afterwards. Audit logs are append-only and retained for security purposes.

6. Security

We use HTTPS encryption for all pages, hashed passwords, role-based access controls for staff, session expiration, rate limiting on logins, and append-only audit logs of administrative actions. No method of transmission or storage is completely secure; if you believe your account has been compromised, contact us immediately.

7. Your choices and rights

You may review and update your profile and company information in the customer portal. You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing support@zedhostcloud.com. We may need to retain certain records to meet legal and accounting obligations. Residents of states with specific privacy laws may have additional rights, which we will honor as required.

8. Children

Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect information from children.

9. Changes

We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.

10. Contact

Zedhost Cloud Solutions LLC
4132 Oakton St, Skokie, Illinois 60076, USA
(855) 933-4606 · support@zedhostcloud.com